Help

Requests start at your band's MasOS checkout. Choose bank transfer in TT dollars and select Continue to seTTle. You cannot create a request here by typing an amount.

The current seTTle conversion rate is set by MasOS, not taken from a live market feed. When you save a request, its rate is locked for that request even if the published rate changes later.

Every request shows each fee as its own line: fees already inside your MasOS total, and any seTTle fee added on top. Nothing is hidden in a single total.

Funds must arrive within 5 business days of saving your request; after that an unverified order is cancelled. The exact date and time, with its time zone, is on every request. Uploading proof does not extend it.

No. Proof helps our team find your transfer. Your payment is confirmed only when staff see the cleared credit in the receiving account.

Open the request and use Correct reference. Your original entry stays in the history. If funds were already confirmed, use Request correction instead.

Staff record the amount that actually arrived. Your request shows what is verified and what is still outstanding. Your band's terms decide what happens next.

Staff verify transfers against the bank account by hand. Requests stay under review until the credit clears.

Your band's. seTTle stores the exact version of the terms you accepted with each request; open View terms on the request to read them.